Frequently Asked Questions

1. What services do you offer?

We provide a wide range of handyman services, including but not limited to:

We do not perform work that must be completed by a licensed electrician, licensed plumber or licensed HVAC technician per state law.

2. How do I schedule a service appointment?

Scheduling a service appointment starts by submitting a request and providing your project details. You can click the Get Estimate button on our website and fill out the online request form or call or text us at 856-200-8345. More details on our project scheduling process is included on the Get Estimate page.

3. If I’m an existing client, how do I schedule a new service appointment?

** For existing clients only: In addition to the form on the Get Estimate page or calling or texting us at 856-200-8345, you can also submit a request from your client hub. Your client hub can be accessed by clicking here to get to the login page, entering your e-mail and then clicking the link sent to your e-mail.

4. What are your hours of operation?

Our business hours are Monday-Friday 8:30AM-5:30PM. You can reach us by phone during our business hours.

We are currently scheduling projects at the below times:

  • Mondays 4-8PM

  • Wednesdays 8:30AM-5:30PM

  • Fridays 8:30AM-5:30PM

  • Saturdays 8AM-2PM

5. What is your cancellation policy?

We require a 24-hour notice for cancellations or rescheduling. Please refer to our Cancellation Policy in our Terms of Service for more details.

6. Are you insured and licensed?

Yes, we are fully insured and licensed as a Home Improvement Contractor (HIC) in New Jersey. Our license number is NJHIC#: 13VH13484000. A link to our Certificate of Insurance is located here. We prioritize safety, cleanliness and professionalism in all of our services.

7. How do you determine your rates?

Our rates are based on the specific service(s) required, the time it will take, and any materials needed. Bundling multiple jobs into one project also helps reduce the overall cost of the project. We provide upfront flat-rate quotes before getting you on our schedule and starting the project, so you’ll know what to expect.

8. Do you provide materials, or should I supply them?

We provide all materials for most jobs to ensure we have all of the required supplies that meet our quality standards for the job. Home Titan procures all necessary materials for your convenience and to ensure we have all of the required supplies. For items such as doorknobs, light fixtures and other aesthetic items, you can let us know your style preferences or if there is a specific model you were considering. We’ll discuss this with you during the estimate process.

9. How long will the work take?

The duration of the work depends on the specific service and scope of the project. On your estimate, we will include a range for the expected time to complete the project.

10. What if I need multiple services done?

Punch lists are our speciality and scheduling multiple services in one visit can be more cost effective for our clients. We are happy to handle multiple tasks in one visit! Just let us know what you need, and we’ll provide a comprehensive estimate.

11. Do you offer warranties on your work?

Yes, high quality workmanship is our priority. Our services come with a 30-day workmanship warranty. If there are any issues that arise within 30 days after the project is completed, we will come back out and fix the issue at no charge. Refer to our Terms of Service for additional information on our workmanship warranty.

12. How can I pay for your services?

We accept various payment methods, including cash, check, credit card, and electronic payment utilizing our online payment portal. Some projects require a deposit to schedule the job which will be indicated on the estimate. Payment in full for all projects is due at the time of completion. If you are at home, we have a card reader that we can use. Otherwise we will send you an invoice to your email with a link to the online payment portal.

If you have any other questions, feel free to contact us!